Contact Us
Reaching the True fortune team
The True fortune crew reads and replies in English, so a message in plain English gets the clearest response. Australian gamblers who write in Australian English will be understood without any trouble. The team handles each enquiry on its own merits, and the turnaround depends on the volume of mail sitting in the queue at the time.
Keep the form for questions about the casino itself — bonuses, game rules, account settings, verification steps. That is what the team is equipped to answer.
Protecting your sensitive details
Never put financial information, passwords or scanned identity documents into the form. The form is not an encrypted channel for banking data, and no legitimate operator will ever ask a player to send a card number, a login password or a passport scan through a contact page. Any request that pushes you toward that should be treated as a red flag on its own.
If verification documents are required, the casino will direct you to a secure upload portal built for that purpose. That is the only path your paperwork should travel.
Where to turn for gambling help
The contact form is for casino business, not for personal crisis. A reader who is struggling with gambling should skip the form altogether and go straight to a dedicated support service. Independent counselling and self-exclusion programs operate around the clock, and reaching one of those services is the responsible first step.
Those services work apart from the casino and keep conversations confidential. They can talk through options for limiting play, taking a break or closing an account entirely. The team at True fortune will honour a self-exclusion request made through the proper channels, but the support organisations are the right people to speak with first when the difficulty is personal rather than technical.
Nothing sent through this form should ever contain a password, a full card number or a scan of any document. When in doubt, leave the field blank and raise the question in general terms instead.